Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2498

Government Authority located in Oklahoma; USA, based organization looking for expert vendor for answering service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide answering service to answer 100% of incoming calls to the Vital Records main line.
- Call center agents should be able to answer general questions about vital records, directly accept orders for certified copies of birth and death records or forward the customer to VitalChek (official program partner), and answer status questions about existing online orders.
- Service/Maintenance available Monday-Friday, 7am-7pm
- provide customer phone support Monday thru Friday from 7am – 7pm
- Shall utilize more than one operational call center location
- ability to transition services between multiple call center locations.
(2) Approximately call volume will be 91,000 calls through January-June 2022.
(3) All questions must be submitted no later than November 21, 2022.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 6 December, 2022

Question Answer Deadline : Monday, 21 November, 2022

Category : Call Center and Answering

Country : USA

State : Oklahoma

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