Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2492

Government Authority located in Florida.; USA based organization looking for expert vendor for call center services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide call center services.
1. Provide phone, live chat, and inquiry form support that provides prospective students, currently enrolled students, parents, and other callers with an engaging, positive, and supportive experience,
2. Address basic admissions, enrollment, financial aid, student billing and general prospective and current student questions,
3. Guide students to online resources to answer questions,
4. Identify students who need urgent / special assistance and escalate to an internal, established College team for follow up,
5. Address basic questions that may be asked by callers not connected to the College.
(2) All question must be submitted no later than November 15, 2022.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be offsite.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Thursday, 1 December, 2022

Question Answer Deadline : Tuesday, 15 November, 2022

Category : Call Center and Answering

Country : USA

State : Florida

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