CC-2482 - USA (Maryland) - Tobacco Quitline Services - Deadline November 14,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2482

Government Authority located in Maryland; USA based organization looking for expert vendor for tobacco Quitline services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide tobacco Quitline services.
- To provide evidence-based tobacco treatment, offering counseling via telephone, internet, text, and other technology-based methods
- Increasing QL engagement of state adult commercial tobacco users.
- Increasing quit attempts population-wide, and most importantly within priority populations such as low income, Medicaid, pregnant and post-partum women, culturally diverse populations as well as individuals with Behavioral health disorders.
- Offering clinically appropriate services and support to youth and young adults addicted to nicotine.
- Minimizing barriers including, but not limited to: the amount of time and information required to register for services, and allowing participants to engage with desired services without additional required steps or services.
- Providing services to tobacco users who are not yet ready to make a quit attempt within the next 30 days; and re-engaging participants who have previously registered for any level of service throughout their quit journey.
- Continuously refining and improving program services to provide the highest quality services possible.
- Ensuring a seamless and efficient user experience for the participant.
- Provide web-based and text support cessation services. Services shall be provided as stand-alone, as well as in support of phone counseling services.
- Include up to 300 stock text messages tailored to a Participant’s quitting plan, counseling call reminders and prompts to connect with a Cessation Counselor, daily tips, and games to help manage urges, and mobile tracking of tobacco usage, cost savings and other measures, fully integrated with the web program.
(2) A pre-proposal conference had been on October 4, 2022.
(3) All questions must be submitted no later than November 1, 2022.
(4) The contract period will be for five years.

[C] Eligibility:

Onshore (USA Organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 14 November, 2022

Pre-proposal Conference Date : Tuesday, 4 October, 2022

Question Answer Deadline : Tuesday, 1 November, 2022

Category : Call Center and Answering, Marketing and Branding

Country : USA

State : Maryland

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