Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2477

Government Authority located in Ohio; USA based organization looking for expert vendor for inbound call center service for student financial aid and scholarships

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide inbound financial aid call center service to answer all student financial aid and scholarship questions from prospective and current students, faculty, and staff members.
- Call center will respond to calls requesting financial aid services information such as: how to apply for financial aid, scholarships, grants, loans, work study; and questions regarding account status, missing documentation, selection for verification, outstanding requirements, and award amounts.
- Center will respond to questions regarding the conditions for receiving aid, requirements necessary for disbursement, cost of attendance, federal loans, private loans, current balances, fund disbursement information, short term loan information, and refund information.
- Call Center operators must be available during regular hours: Monday thru Friday, 9AM to 5PM
(2) Approximate call volume will be around 45,000.

[*] Eligibility:

- Onshore (USA Only)

[*] Work Performance:

Not Applicable

Expiry Date : Monday, 7 November, 2022

Category : Call Center and Answering

Country : USA

State : Ohio

RFP Expired

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