X
X

CC-2475 - USA (California) - Remote Triage and Support System - Deadline January 30,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2475

Government Authority located in California; USA based organization looking for expert vendor for remote triage and support system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide remote triage and support system
- Provide a statewide remote triage and support system delivering services to children, families, and caregivers by phone and online
- Support shall be delivered via the following components: telephonic (including voice and text), online (website development, email, and chat messaging), referral services, and other supportive services as identified by the Contractor
- The Contractor shall establish and maintain a dedicated and published toll-free, statewide telephone number
- The Contractor shall establish and maintain telecommunication equipment and a phone line with the capacity to accept multiple calls and texts
- The phone line shall offer live assistance, support, resource referrals, and linkages to culturally and linguistically appropriate services for parents and caregivers, their children and youth, and others seeking help with children and youth,
- This support shall be provided through calls, emails, texts, and online chat, at a minimum, during the hours of 8:00 a.m. to 8:00 p.m. Pacific Time, seven days a week
- assistance, support, and referrals received through the helpline toll-free telephone number, text messages, online chats, and emails, which shall include a minimum of 250 unique requests for support via telephone calls per week from parents, caregivers, and youth
- Number of total calls, text messages, and emails.
- Number of unduplicated calls, text messages, and emails
- Services and resources requested by callers
- Average length of calls.
- Average speed of call answer or response to text messages and emails.
- Call abandonment rate
(2) All the questions must be submitted no later than November 2, 2022.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Monday, 30 January, 2023

Question Answer Deadline : Wednesday, 2 November, 2022

Category : Call Center and Answering

Country : USA

State : California

Cost to Download This RFP Document : $ 9

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs