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CC-2473 - USA (Georgia) - Information Technology Helpdesk Services - Deadline November 17,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2473

Government Authority located in Georgia; USA based organization looking for expert vendor for information technology helpdesk services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide information technology helpdesk services through a combination of telephone, email, and chat technologies.
- Provide a tiered business model that includes clear escalation policies, knowledge management, service level agreements, data analytics, metrics and 24/7/365 services.
- Historical call volumes – average call volumes are approximately 3,500 calls/month, but with some month-to-month variations based on the academic schedule and vary from a high of 4,261 (July) to a low of 3,120 (December).
(2) All the questions must be submitted no later than November 4, 2022.

[*] Eligibility:

- Onshore (USA Only)

[*] Work Performance:

Not Applicable

[*] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Thursday, 17 November, 2022

Question Answer Deadline : Friday, 4 November, 2022

Category : Call Center and Answering, IT Services (Computer Maintenance and Technical Services)

Country : USA

State : Georgia

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