Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2473

Government Authority located in Georgia; USA based organization looking for expert vendor for information technology helpdesk services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide information technology helpdesk services through a combination of telephone, email, and chat technologies.
- Provide a tiered business model that includes clear escalation policies, knowledge management, service level agreements, data analytics, metrics and 24/7/365 services.
- Historical call volumes – average call volumes are approximately 3,500 calls/month, but with some month-to-month variations based on the academic schedule and vary from a high of 4,261 (July) to a low of 3,120 (December).
(2) All the questions must be submitted no later than November 4, 2022.

[*] Eligibility:

- Onshore (USA Only)

[*] Work Performance:

Not Applicable

[*] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Thursday, 17 November, 2022

Question Answer Deadline : Friday, 4 November, 2022

Category : Call Center and Answering, IT Services (Computer Maintenance and Technical Services)

Country : USA

State : Georgia

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering, IT Services (Computer Maintenance and Technical Services) Category/Categories.

If you will obtain monthly subscription for Call Center and Answering, IT Services (Computer Maintenance and Technical Services)category/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.