CC-2468 - USA (California) - RFI for Call Center Solutions - Deadline November 15,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2468

Government Authority located in California; USA, based organization looking for expert vendor for call center solutions.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide call center solutions and services.
- compliant Telephony and Network solution consists of an installed at the local address where the agents reside on campus in order to receive inbound and make outbound calls
- remote agents are called on hardened cellphone via the Avaya system
- firewall is implemented to segment the gateway from the rest of the campus network to ensure its integrity, as an extra layer of protection
- Allow our agents to process credit card data over the phone
- Allow the contact center agents to receive/make calls on campus and remote from home
- VoIP system for our sales staff to receive and place phone calls that meet PCI-DSS Standards regarding voice communications to facilitate the providing of credit card numbers by customers
- Agents can make and receive calls from anywhere in the US and customer can place calls from anywhere
- Support for at least 30 agents/telephones per instance
- Reporting on call activity
- solution will support at least 30 agents/telephones per instance
- ability to provide reporting on call activity.
(2) All questions must be submitted no later than October 18, 2022.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 15 November, 2022

Question Answer Deadline : Tuesday, 18 October, 2022

Category : Call Center and Answering, Software, System and Application

Country : USA

State : California

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