CC-2462 - USA (Pennsylvania) - Domestic Violence Hotline, Domestic Violence Specialist and Coordinating Agency Services - Deadline November 4,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2462

Government Authority located in Pennsylvania; USA based organization looking for expert vendor for domestic violence hotline, domestic violence specialist and coordinating agency services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide domestic violence hotline, domestic violence specialist and coordinating agency services.
- Responsibility for overall management and coordination of the operations of the PDVH to ensure 24/7 operations and prompt, high quality responses to all callers.
- Complying with data confidentiality and quality guidelines as well as local, state, and federal privacy laws.
- Preparing and delivering reports on program performance.
- Implementing quality assurance methods and utilizing continuous quality improvement approaches to ensure the best possible services.
- Serving as administrative backbone, including making decisions about changes in or upgrades to the hotline technology, technology security, and fiscal functions.
- Ensuring that hotline staff receive ongoing training about best practices to support survivors through a phone line.
- Collect data from program service provider partners, lead data analysis and reporting, and lead model enhancements based on data.
- Submit quarterly performance reports agency.
- Establish policies, protocols, and procedures that the implementing program service provider partners will institute.
1. Domestic violence hotline
- Crisis intervention, danger assessment, information, referrals, and safety planning 24 hours a day, every day of the year, on a telephone line answered by qualified, trained staff.
- Assessment of the caller’s needs.
- Listening to and validating the caller’s experience.
- Crisis intervention.
- Danger assessment and abusive partner-generated risks.
- IPV-specific safety planning.
- Information about available legal remedies
2. Domestic violence and homeless service specialist
- Performing intimate partner violence and human trafficking assessment and safety planning for individuals and families.
(2) All the questions must be submitted no later than October 7, 2022.
(3) The contract period will be for one year.

[C] Eligibility:

- Onshore (USA Only)

[D] Work Performance:

Not Applicable

Expiry Date : Friday, 4 November, 2022

Question Answer Deadline : Friday, 7 October, 2022

Category : Call Center and Answering

Country : USA

State : Pennsylvania

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