Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2458

Government Authority located in Colorado; USA based organization looking for expert vendor for call center operations support services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide 24-hour, 7-day-a-week confidential support line for eligible individuals and their families to call and talk about their military experience and transition home.
- Document all calls to include hang-ups, wrong numbers, and computer-generated calls in the vet centers database.
- Triage and manage calls for emergency services when a caller is in imminent danger.
(2) All questions must be submitted no later than September 20, 2022.
(3) Contract term will be one years.
(4) This bid is set aside for service-disabled veteran-owned small business.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 26 September, 2022

Category : Call Center and Answering

Country : USA

State : Colorado

RFP Expired

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