CC-2438 - USA (Washington, DC) - Crime Reporting Hotlines Service - Deadline November 8,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2438

Government Authority located in Washington, DC; USA based organization looking for expert vendor for crime reporting hotlines service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide crime reporting hotlines service to provide grants for state agencies to establish and run state-run hate crime reporting hotlines to facilitate significantly increased reporting of hate crimes data, and to ensure that victims and witnesses are connected to law enforcement and local support services as needed.
1. Collaborate with stakeholders, including victim service providers, survivors, persons with lived experiences, community-based organizations, culturally specific organizations, faith-based
organizations, and other allied professionals and key stakeholders to complete a community resource map to identify the needs of the community and ensure that the resources available address those needs through a state-run hate crime reporting hotline.
2. Conduct strategic planning to identify gaps and facilitate implementation of the state-run hate crime reporting hotline. Community stakeholder input should be considered in this process.
3. Develop an outreach and marketing plan that outlines the ways the grantee will raise awareness of the state-run hotline, particularly to communities and individuals most likely to be targeted by hate crimes.
4. Develop a language access plan to include interpretive services available to callers, translation of outreach materials, and stakeholder engagement.
5. Perform data collection and participate in evaluation activities to determine if the program is meeting stated goals and objectives.
6. Raise awareness in the community about the availability of the state-run hate crime reporting hotline.
7. Other objectives as identified by agency.
- Project will produce the following deliverables
1. Strategic planning that should include, but is not limited to, the following:
a. Criteria to best determine strategies and effective collaborative models for developing effective state-run hate crime reporting hotlines;
b. Assessment plan to measure project effectiveness in achieving the identified outcomes;
c. Outreach and marketing plan that outlines the ways the grantee will raise awareness of the staterun hotline, particularly to communities and individuals most likely to be targeted by hate crimes. The plan must include a language access strategy and be approved by DOJ prior to the release of the state-run hotlines;
d. Letters of intent or Memoranda of Understanding (MOU) with key implementation partners; and
e. Summary report of all strategic planning committee meetings and strategic planning sessions with community stakeholders.
2. Policies to govern the operation of the hotline, including policies to protect the privacy and confidentiality of hotline callers, referrals to trauma-informed victim services, length of time until call is answered, etc.
3. Final implementation plan based on the strategic planning process.
4. Comprehensive assessment of the project, which should include, but is not limited to, an analysis of outputs.
5. Detailed final report that: (1) describes the project goals, challenges, successes, and strategies; (2) includes the implementation plan and any needs assessments, surveys, or other assessment devices completed during the project; and (3) discusses the comprehensive assessment of the project, including output analysis.
(2) The contract period will be for three years.

[C] Eligibility:

- Onshore (USA ONLY);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Tuesday, 8 November, 2022

Category : Call Center and Answering

Country : USA

State : District of Columbia

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