X
X

CC-2430 - USA (Oregon) - Third-Party Fraud Reporting Services - Deadline September 16,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2430

Government authority located in Oregon; USA based organization looking for expert vendor for third-party fraud reporting services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide a third-party fraud reporting services solution.
- Must implement the solution, operate the solution, upgrade the solution as necessary, and provide maintenance, a help desk and customer support.
- Provide a global toll-free live operator service that is available 24 hours a day, 365 days a year, that allows individuals to report fraud anonymously.
- Customer service agents must be able to translate the following languages, at a minimum: English, Spanish, Vietnamese, Russian, and Chinese.
- Provide and manage branded web page that allows individuals to report fraud anonymously via web form.
- The web reporting form must also be available at a minimum in the following languages: English, Spanish, Vietnamese, Russian, and Simplified Chinese.
- Provide and manage a fax number that allows individuals to report fraud anonymously.
- Provide and manage a SMS number that allows individuals to report fraud anonymously.
- Provide web-based case management system.
- Must configure and implement the online case management system, toll free live operator services, branded web pages in all required languages, the reporting fax line, and the SMS number.
- Must provide ongoing operations and maintenance of the solutions, including upgrades and enhancements, as necessary.
- Must provide help desk support and customer service which be available Monday-Friday 8am-5pm PT.
- Expectation is that the help desk support and customer service will be able to resolve any problems that arise and provide confirmation of that resolution by email or some form of notification within the vendor program.
(2) All questions must be submitted no later than August 24, 2022.

[C] Eligibility:

Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Friday, 16 September, 2022

Question Answer Deadline : Wednesday, 24 August, 2022

Category : Call Center and Answering, Software, System and Application

Country : USA

State : Oregon

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering, Software, System and Application Category/Categories.

If you will obtain monthly subscription for Call Center and Answering, Software, System and Applicationcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs