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CC-2428 - USA (Iowa) - Telecommunications Relay and Captioned Telephone Service - Deadline August 26,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2428

Government Authority located in Iowa, USA; based organization looking for expert vendor for telecommunications relay and captioned telephone service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide telecommunications relay and captioned telephone service on a full-time basis (24 hours per day, 7 days per week, 52 weeks per year).
- telecommunications relay service program that allows persons who are deaf, hard-of-hearing, or have difficulty speaking to place and receive telephone calls
- one-line captioned telephone is used, captions and voice are provided across one telephone line. When a two-line captioned telephone is used, a conversation is carried on one line and captions are provided on a second telephone line.
- service must include 711 dialing capability and separate toll-free numbers
- solution will be capable of receiving and processing Automatic Numbering Identification (ANI) data for automated recordkeeping and billing
- Intrastate calling will be provided. How will local calls, intraLATA toll calls, intraLATA interstate calls which, if the relay center or CapTel Relay center were not used, would be considered local calls
- facilitate calls to voice processing systems, such as voice mail and answering machines, and to automated voice response systems.
- emergency calls relayed and/or referred to emergency services and numbers other than 911, and the nature of the emergency by the hour of day and day of the week.
- Ability for the user to choose the communications carrier of choice
- Provide access to Regionally Restricted Numbers
- Access to Telephone Directories and Online Telephone Directories.
(2) All questions must be submitted no later than August 19, 2022.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 26 August, 2022

Question Answer Deadline : Friday, 19 August, 2022

Category : Call Center and Answering

Country : USA

State : Iowa

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