CC-2422 - USA (Oregon) - Call Center Service - Deadline October 21,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2422

Government Authority located in Oregon; USA based organization looking for expert vendor for call center service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide call center service.
- Provide supportive services to help frail seniors and people with disabilities remain independent and live outside of institutions
- Service is provided under a federal Medicaid waiver and is specific in determining that transportation only occurs from home to work sites, workshops, or training centers]
- Provide urgent, short-term assistance to medical appointments for Veterans who are not eligible or unable
- Direct customers in emergent need to the appropriate emergency resources. The Contractor shall refer emergency calls to 911 as necessary
- Call Center programs, additional contracts represent different levels of service and expectations as stipulated in the different service agreements.
- Capability of managing a variety of reporting and invoicing requirements in a variety of formats
- Clients from other funding agencies may access transportation services through the Call Center if they are eligible according to the requirements established by those funding agencies.
- Confirm eligibility status for all programs. Contractor staff shall assess the need for services; determine the appropriate transportation needs of the rider; select the least cost, most appropriate alternative; and arrange for the service to be provided from a wide pool of modes and subcontracted transportation operators
- To conduct eligibility assessments with the goal of developing an integrated mobility management system that provides access for all of the transportation services offered.
- Provide information to potential riders about the eligibility process. Requests for services may come from any source – the potential rider, friend, relative, advocate
- Taking ride requests
- Verifying eligibility
- Verifying medical appointments
- Arranging transport with providers
- Entering ride and customer-related data on computer
- Generating reports and billings
- Verifying provider billings
- Sending out client notifications
- Distributing bus passes and tickets
- Requesting client has no other available means of transportation to medical services.
(2) A Pre-Proposal Meeting will be held on August 26, 2022.
(3) All question must be submitted no later than September 13, 2022.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 21 October, 2022

Pre-proposal Conference Date : Friday, 26 August, 2022

Question Answer Deadline : Tuesday, 13 September, 2022

Category : Call Center and Answering

Country : USA

State : Oregon

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