CC-2420 - USA (South Carolina) - Afterhours Answering Service - Deadline August 23,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2420

Government authority located in South Carolina; USA based organization looking for expert vendor for afterhours answering service.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide afterhours answering service to assist customers with emergencies that occur outside of business hours, holidays, other scheduled closures, and emergency closures.
- Available to answer calls Monday through Thursday 5:00pm EST to 8:30 the following morning and then Friday at 5:00pm until 8:30 Monday morning.
- Weekly or monthly reports detailing call data.
- Billing to start after representative answers call, not while they are on hold waiting to reach a representative.
- Delivery methods to personnel should include phone call and email and possibly text.
- Every call coming in from our 4 military installations must be dispatched, no matter the issue.
- Calls should be answered as quickly and efficiently as possible.
(2) All questions must be submitted no later than August 16, 2022.

[C] Eligibility:

Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Tuesday, 23 August, 2022

Question Answer Deadline : Tuesday, 16 August, 2022

Category : Call Center and Answering

Country : USA

State : South Carolina

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