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CC-2417 - USA (Wyoming) - 988 Suicide and Crisis Lifeline Service - Deadline September 6,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2417

Government Authority located in Wyoming, USA; based organization looking for expert vendor for 988 suicide and crisis lifeline service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 988 suicide and crisis lifeline service include providing Lifeline call center services 24 hours a day / 7 days a week / 365 days a year (24/7/365), increasing Lifeline call center capacity to meet 988 demand, continuously increasing or maintaining the in-state call answer rate (goal of 90% answered in-state) in order to reduce calls that are sent to the NSPL’s National Back-up Network, and providing additional supports such as non-English speaking access and responding to text and chat at predetermined rates.
- 988 was established to improve access to crisis services and mirror the 911 response for medical emergencies, accidents, and reporting crimes with a focus on mental health
- Maintain sufficient call center capacity to meet call volume and/or provide an actionable plan with specific and timely deadlines to build and maintain needed capacity
- Have access to a method of identifying the caller’s phone number/caller ID during the call
- Establish a Safety Plan and use it to structure follow-up calls
- Ensure that the follow-up program is folded into all Lifeline call center staff and volunteer training to promote the full integration of the service and enhance the sustainability of the program.
(2) Approximately call volume will be 237 calls monthly.
(3) All questions must be submitted no later than August 23, 2022.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 6 September, 2022

Question Answer Deadline : Tuesday, 23 August, 2022

Category : Call Center and Answering

Country : USA

State : Wyoming

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