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CC-2415 - USA (Colorado) - Managed SIP Trunking Services - Deadline September 2,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2415

Government authority located in Colorado; USA based organization looking for expert vendor for managed SIP trunking services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide managed SIP trunking services with redundant SIP trunks that will be split between two data centers.
- Dedicated SIP Trunks will be active for all incoming and outgoing calls split between two centralized sites.
- Concurrent call paths with real time disaster recovery failover between two centralized sites.
- Free inbound or outbound calling on Local DID numbers with managed SIP.
- Inbound caller ID name.
- Provide minutes of use and cost per minute for local calling for US and Canada, long distance calls, and international calling.
- Solution must provide real time disaster recovery failover for business continuity between the two centralized phone system locations.
- 24 x 7 x 365 monitoring of SIP trunk and CPE.
- 10-minute return call time in event of an issue.
- 2-hour repair time for a critical issue.
- 4-hour repair time for a medium impact issue.
(2) All questions must be submitted no later than August 12, 2022.

[C] Eligibility:

Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Friday, 2 September, 2022

Question Answer Deadline : Friday, 12 August, 2022

Category : Call Center and Answering

Country : USA

State : Colorado

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