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CC-2412 - USA (Washington, DC) - Call Center Outreach Services - Deadline August 8,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2412

Government authority located in Washington, DC; USA based organization looking for expert vendor for call center outreach services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide call center outreach services to perform outreach to an estimated 5,400 current customers of its internet for all program.
- The contractor shall develop an outreach plan that includes, but is not limited to, phone call, emails, text messages and direct customer contact in-person at the customer’s residence or pre-determined on-site assistance location.
- The contractor shall staff the outreach team with customer-friendly individuals who are able to learn and teach basic technology concepts related to internet services, computer and device characteristics, and common online services and applications.
- Direct, live phone calls to each family.
- Script and questions will raise awareness
- Cost also includes a 24/7 answering service to field inquiries from households that call back after a missed attempt to contact them. Call backs will be returned within 24-48 hours.
- Assumes approximately 5,000 Contacts.

[C] Eligibility:

Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Monday, 8 August, 2022

Category : Call Center and Answering, Marketing and Branding

Country : USA

State : District of Columbia

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