Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2404

Government authority located in Illinois; USA based organization looking for expert vendor for Voice Contact Center Professional Services.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide Voice Contact Center Professional Services to provide an integrated Contact Center solution with the existing Microsoft Teams environment.
The required features to be supported are:
•    Skill based routing
•    Reporting on:
o    Call volume
o    Total time logged in for agents
o    Average time on calls for agents
o    Wait times
o    Time to answer calls
o    Number of calls to voice mail
•    Agent monitoring
•    Post call surveys
•    Ability for agents to add notes
•    Support at least 2000 calls per week
•    Ability to log agent out remotely.  
(2) A contract period will be for one year.

[*] Eligibility:

- Onshore (USA Only);

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 28 July, 2022

Category : Call Center and Answering, Software, System and Application

Country : USA

State : Illinois

RFP Expired

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