CC-2399 - USA (Texas) - Video Call Center Services - Deadline July 20,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2399

Government Authority located in Texas, USA; based organization looking for expert vendor for video call center services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide video call center services.
- Access via a web link
- Access via PC, Mac, iPhone, Android, kiosk, telephone
- Capability for multiple people to triage calls and assign them to the proper queue
- Ability to be automated on the following: (Auto attendant, Automatic call distribution and skill based call routing)
- Options to watch videos on various topics
- Ability to request call back or schedule a meeting if waiting time is too long
- Close queue if there are no agents logged in to support calls
- Ability to see availability status of other queues
- Ability to transfer participants to another agent or queue
- Chat option with participants or between host and co-hosts and agents
- Screen sharing
- HD Video sharing - Ability to recognize and block inappropriate explicit images and Ability to Prevent inappropriate images
- Agents can place customer on hold
- Three way calling
- Virtual background and Green screen
- Call whisper, supervisor can talk to agent without customer hearing
- Post call redirect to survey or another web page.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 20 July, 2022

Category : Call Center and Answering

Country : USA

State : Texas

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