X
X

CC-2398 - USA (California) - California vs Hate Resource Line and Network Care Coordination Services - Deadline July 29,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2398

Government authority located in California; USA based organization looking for expert vendor for California vs hate resource line and network care coordination services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide California vs hate resource line and network care coordination services.
-The contractor shall develop a call center and response and resource line and has secured a toll-free number in which calls will be routed to the contractor’s destination phone number.
- Answer hotline calls and respond to chat requests from at least 9 a.m. to 6 p.m. PST, and respond to voicemails left Sunday through Thursday within twenty-four (24 hours).
- The Contractor shall endeavor to sustain a maximum wait time of three (3) minutes to answer calls during the business hours.
- Review and respond to online submissions within twenty-four (24) hours from Sunday to Thursday and by the following Monday if submitted Friday or Saturday.
- Timely responding to live callers, submitted voicemails, and online and/or mobile platform submissions.
- Developing care plans that summarizes screening results, a care pathway to community resources, referral services provided, and referral outcomes that can be saved and/or transferred into an electronic database record keeping system.
- This portal will be accessible on mobile devices as well as laptops and other computers.
- The total number of call or submissions received, including those through chat and text function, hotline calls, and online submissions.
(2) Approximately call volume will be:
- Approximately 6,000 – 10,000 calls for Year 1 – September 1, 2022 or Upon Approval through June 30, 2023.
- Approximately 10,000 – 18,000 calls for Year 2 – July 1, 2023 through June 30, 2024.
- Approximately 10,000 – 18,000 calls for Year 3 – July 1, 2024 through June 30, 2025.
- Approximately 12,000 – 20,000 calls for Year 4 (Optional) – July 1, 2025 through June 30, 2026, and
- Approximately 12,000 – 20,000 calls for Year 5 (Optional) – July 1, 2026 through June 30, 2027.
(3) All questions must be submitted no later than July 20, 2022.

[C] Eligibility:

Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Friday, 29 July, 2022

Question Answer Deadline : Wednesday, 20 July, 2022

Category : Call Center and Answering, Case Management Services, Software, System and Application

Country : USA

State : California

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering, Case Management Services, Software, System and Application Category/Categories.

If you will obtain monthly subscription for Call Center and Answering, Case Management Services, Software, System and Applicationcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs