X
X

CC-2388 - Canada (British Columbia) - Call Centre Standby Provider Service - Deadline August 2,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2388

Government Authority located in British Columbia; Canada based organization looking for expert vendor for call centre standby provider service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide call centre standby provider service.
- Call centre operators and infrastructure for
handling large call and email volumes arising from queries from credit union depositors as well as the general public.
- Respond to depositor telephone queries using a script and a fact sheet of frequently asked
questions provided to the call centre
- Respond to depositor email queries using a fact sheet of frequently asked questions provided to the
call centre operators
- Direct questions beyond the scope of the script and the frequently asked questions to BCFSA for a
Response
- Provide periodic call centre report (daily, weekly, monthly)
- Analyse the daily calls for trends so that the frequently asked questions can be updated for the next
day’s calls
- Short notice and in large volumes initially tailing off over time as depositors and members of the general public become aware of the situation and as the resolution process unfolds
- Call centre service provider, all call centre operators, and the call centre facilities must be located in Canada.

[C] Eligibility:

- Onshore (Canada Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 2 August, 2022

Category : Call Center and Answering

Country : Canada

State : British Columbia

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs