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CC-2386 - USA (Iowa) - Telecommunications Relay and Captioned Telephone Service - Deadline August 10,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2386

Government Authority located in Iowa; USA based organization looking for expert vendor for telecommunications relay and captioned telephone service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide telecommunications relay and captioned telephone service.
• To maintain a dual-party relay service, also referred to as telecommunications relay service (TRS), that is available to Iowans statewide on a full-time basis (24 hours per day, 7 days per week, 52 weeks per year).
• Typical user of a captioned telephone has the ability to speak, some residual hearing, and can both listen to what is said over the telephone and read captions on the captioned telephone's text display for clarification
• IF a one-line captioned telephone is used, captions and voice are provided across one telephone line. When a two-line captioned telephone is used, a conversation is carried on one line and captions are provided on a second telephone line
• The State currently has six toll-free numbers assigned to the ITRS: voice, TTY, VCO, Spanish relay, STS, and English customer service
• The minimum level of service must include 711 dialing capability and separate toll-free numbers for:
• Voice
• TTY
• Voice carry-over (VCO)
• Spanish relay
• speech-to-speech
• Visually assisted speech-to-speech
• English and Spanish customer service
• The relay - telecommunications relay service annual usage from calendar years 2017-2021 has been as follows:
• 2017 - 57,483 billable minutes
• 2018 - 58,066 billable minutes
• 2019 - 58,051 billable minutes
• 2020 - 63,615 billable minutes
• 2021 - 40,794 billable minutes
• The captioned telephone relay - CTS annual usage from calendar years 2017-2021 has been as follows:
• 2017 - 167,453 billable minutes
• 2018 - 122,969 billable minutes
• 2019 - 92,020 billable minutes
• 2020 - 79,273 billable minutes
• 2021 - 33,762 billable minutes.
(2) All questions must be submitted in written no later than July 12, 2022.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 10 August, 2022

Question Answer Deadline : Tuesday, 12 July, 2022

Category : Call Center and Answering, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : Iowa

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