CC-2385 - USA (Arizona) - Call and Constituent Engagement Center Solution - Deadline July 21,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2385

Government Authority located in Arizona; USA based organization looking for expert vendor for call and constituent engagement center solution.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide call and constituent engagement center solution
- The University is seeking an enhanced calling platform with expanded engagement modalities such as one-to-one texting, social media posting, and direct messages on applications like Instagram
and Snapchat
- The solution needs to assist the University in communication and supporting students, family, and staff in formats that are familiar, effective and will provide high engagement rates
- Expected annual call volume:
- Six hundred thousand (600,000) calls.
- Three hundred fifty (350) active clients.
- Twenty-five thousand (25,000) hours of talk time.
- Estimated growth of five (5) percent each year
- Capability:
- Indicate ability to provide inbound and outbound calling.
- Indicate ability to provide two (2) way SMS.
- Provide security requirements for the University to make changes to the proposed Solution to include: Phone messaging, Schedules, Tree logic, User Configuration access
- Outbound Campaign:
- Call Tracking, Auto-Dialing
- Reporting:
- Call Volume, Click Reponses, Success rates of outbound campaigns, Agent Activity, Manager Dashboards, Searchable criteria on reports, Historical data, Call Logging,
- Social Media: Instagram, Snapchat
- Database Management System:
- Provide documented best practices including but not limited to optimum database configuration and client maintenance.
- Indicate the platform or type of database(s) the proposed Solution incorporates such as but not limited to SQL and Oracle.
(2) A pre-proposal meeting will be held on July 6, 2022
(3) All the questions must be submitted no later than July 13, 2022.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Thursday, 21 July, 2022

Pre-proposal Conference Date : Wednesday, 6 July, 2022

Question Answer Deadline : Wednesday, 13 July, 2022

Category : Call Center and Answering, Social Media, Internet Marketing and SEO, Software, System and Application

Country : USA

State : Arizona

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