Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2383

Government Authority located in Washington; USA based organization looking for expert vendor for garden hotline service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide garden hotline service.
- Garden Hotline Program, a longstanding community-centered outreach and
education program related to sustainable landscaping practices, which includes waste
prevention, organics diversion and best uses in the landscape, water quality, and pesticide use
prevention.
- Phone and email customer response 6 days/week, and natural yard care outreach, education, and engagement
- Provide dedicated phone lines with call forwarding capability, computers with internet access, and a resource library to help answer the questions of callers from throughout agency.
- Provide staff to respond to phone, web chat, and email queries
- Make effective use of social media to deliver natural yard care education
- Provide continuous, reliable Garden Hotline customer service
- Annual target of 8,000+ public contacts via calls, e-mails, web chats, community events, and classes.
- Hotline educators will be trained in, and effectively use, the Language Line on-phone interpretation service
- Provide Hotline Educator service hours for phone, web chat and email queries by residents Monday through Saturday, 9:00 am to 5:00 pm
- Answer all calls live during operating hours except if staff are currently on the phone with other customers
- Answer calls from the Haz Waste Helpline regarding hazardous waste disposal options during Garden Hotline operating hours
- Use an outgoing messaging and recording system to collect after-hours phone calls and when educators are busy with other resident queries
- Outreach and education activities, including teaching classes and social media content creation, shall be conducted by consultant team members or community partners who are members of the focus community
- Provide data collection, database management, and reporting services in order to keep accurate program messages and complete all necessary program reports
- Maintain and update the questions-and-answers and other information and resources used for answering customer questions in wikis, databases and documents, and improve that information for understandability and accessibility by consultant staff
- Collect and track specific contact question subject matter
- Develop and implement communications, marketing, promotions and education tactics for the Garden Hotline program that effectively reaches media, racially ethnic and non-English communities, and general King County and Seattle audiences
- Prepare quarterly marketing and media plans
- Make effective use of social media to deliver Garden Hotline educational messaging and to drive users to engage with Garden Hotline services
- Traditional marketing outlets including the placement of articles or ads in ethnic media outlets.
(2) An Optional Pre-Submittal Conference will be held on July 7, 2022.
(3) All question must be submitted no later than July 12, 2022.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 26 July, 2022

Pre-proposal Conference Date : Thursday, 7 July, 2022

Question Answer Deadline : Tuesday, 12 July, 2022

Category : Call Center and Answering, Marketing and Branding, Social Media, Internet Marketing and SEO

Country : USA

State : Washington

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering, Marketing and Branding, Social Media, Internet Marketing and SEO Category/Categories.

If you will obtain monthly subscription for Call Center and Answering, Marketing and Branding, Social Media, Internet Marketing and SEOcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.