SW-58399 - USA (Ohio) - Call and Screen Capture Recording Software - Deadline July 19,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-58399

Government Authority located in Ohio; USA based organization looking for expert vendor for call and screen capture recording software.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide call and screen capture recording software.
- This system will be replacing the existing call recording system that is at end of shelf life with a state-of-the-art recording platform that meets the need for reliability and expandability.
- The software solution must have the ability to simultaneously record voice calls and desktop screen activity for tracking and data collection purposes.
- Calls must be immediately available to retrieve.
- Solutions will only be considered if they are cloud-based platforms that support a sip trunk to a cloud solution and supports “call forking” and can fully integrate with the cisco unified communications manager solution.
- The solution must be able to search for a call by phone number, agent extension, date, and/or time of the call.
- The solution also must offer robust reporting analytics.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Tuesday, 19 July, 2022

Category : Call Center and Answering, Software, System and Application

Country : USA

State : Ohio

RFP Expired

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