X
X

CC-2378 - USA (Oklahoma) - Inbound and Outbound Call and Contact Center Staffing and Management Services - Deadline August 16,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2378

Government Authority located in Oklahoma; USA based organization looking for expert vendor for inbound and outbound call and contact center staffing and management services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide inbound and outbound call and contact center staffing and management services.
- This contract will provide call and contact center services with world-class support for various customers. these services include but are not limited to:
- Inbound and outbound live operator services
- Service or product information
- Scripted information dissemination
- Data entry of application and form information into state or contractor database
- Mailing and fulfillment services
- Bilingual service - Spanish/English/
- Voice mail
- Automatic call distributor (ACD)
- Interactive voice response (IVR)
- Email correspondence
- Call center overflow capabilities
- Handling surveys and questionnaires
- Managed services in which hardware and software are dedicated to a particular customer and run on that customer’s premises or third-party data center but are managed by a third-party service provider
- The customer will provide the initial training documentation and ongoing support from the subject matter experts
- The customer will provide secure access to the nice CXOne statewide platform
- The customer will provide secure remote access to all required customer service systems.
(2) All questions must be submitted no later than July 7, 2022.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 16 August, 2022

Question Answer Deadline : Thursday, 7 July, 2022

Category : Call Center and Answering, Data Entry, Scanning, Records and Document Related Services, Staffing Services

Country : USA

State : Oklahoma

Cost to Download This RFP Document : $ 9

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering, Data Entry, Scanning, Records and Document Related Services, Staffing Services Category/Categories.

If you will obtain monthly subscription for Call Center and Answering, Data Entry, Scanning, Records and Document Related Services, Staffing Servicescategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs