Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2377

Government Authority located in Puerto Rico; USA based organization looking for expert vendor for 24 X 7 X 365 Inbound and Outbound Call Center Operation Services.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide 24 X 7 X 365 Inbound and Outbound Call Center Operation Services.
- The Call Center shall operate seven days a week. Monday through Friday, the Call Center shall be in operations from 9:00am to 8:00pm. On Saturdays and Sundays, the Call Center shall be in operations from 9:00am to 4:00pm
- The proposer must be capable of operating 24 / 7/ 365 and must include the following tools:
- Telephony infrastructure;
- Session recording and transcript mailing;
- Automatic Call Distributor system;
- Call recording software;
- Interactive Voice Response technology;
- Operation of inbound phone call processing in a menu-driven format that allows participants to return to the main menu for information on other topics and to access a live operator during normal Call Center operation hours;
- The Call Center must have an emergency, backup plan for phone, internet, and hardware system failures;
- An operating system that supports bilingual (Spanish and English) communications with participants;
- A system that allows for integration with third-party applications (e.g. Program Managers, Sub-recipients, Partners, etc.);
- Allows remote access with appropriate permissions and security
- The Call Center must have call monitoring capabilities for 100% of the calls
(2) A pre-proposal virtual conference will be held on June 10, 2022.

[*] Eligibility:

Onshore (USA Organizations Only)

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 1 August, 2022

Pre-proposal Conference Date : Wednesday, 29 June, 2022

Category : Call Center and Answering

Country : USA

State : Puerto Rico

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.