CC-2374 - USA (California) - After Hours Answering Services - Deadline July 19,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2374

Government authority located California; USA based organization looking for expert vendor for After Hours Answering Services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide After Hours Answering Services to Hotline is required 24 hours per day, seven days per week, to provide two levels of answering service.
-SERVICE LEVEL ONE (AFTER HOURS)- required Monday, Tuesday, Wednesday, and Thursday from 7:30 p.m. through 8:00 a.m.  and weekends beginning 7:30 p.m. Friday until 8:00 a.m. Monday morning. It
is estimated that 1,250 after hours calls
-During Child Protection Hotline service hours, vendor services are required for overflow calls
for the hours between 8:00 a.m. (PST) and 7:30 p.m. (PST) Monday, Tuesday, Wednesday,
Thursday and Friday. It is estimated that 850 overflow calls will be received per month.
(2) All question must be submitted no later than July 5, 2022.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Tuesday, 19 July, 2022

Category : Call Center and Answering

Country : USA

State : California

RFP Expired

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