CC-2365 - USA (Illinois) - Answering Service - Deadline June 14,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2365

Government authority located in Illinois, USA; based organization looking for expert vendor for answering service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide answering service to maintain a single statewide, toll-free telephone number which all persons, whether or not mandated by law, who wishes to report suspected long-term care facility resident abuse or neglect at any hour of the day or night, on any day of the week.
- answering service for this established single statewide, toll free telephone number.
- answering service coverage of the hotline will be
       - Monday at 4:40 pm to Tuesday at 8:30am
       - Tuesday at 4:40pm to Wednesday at 8:30am
       - Wednesday at 4:40pm to Thursday at 8:30am
       - Thursday at 4:40pm to Friday at 8:30am
       - Friday at 4:40pm to Monday at 8:30am
- provide 24-hour service on Saturdays and Sundays, including holidays
- hotline answering services for the reporting of allegations of abuse, neglect, financial exploitation, and/or death of individuals in long-term care facilities, specialized mental health rehabilitation facilities (SMHRF) or developmentally disabled facilities, hospitals and health facilities
- Monthly service fee to cover a maximum of 136.5 hours per week for incoming and outgoing communications
- ability to answer and operate multi-line telephones and transfer calls within an agency.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 14 June, 2022

Category : Call Center and Answering

Country : USA

State : Illinois

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