CC-2360 - USA (Washington, DC) - GLOBAL - Customer Support Services - Deadline July 15,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2360

Nonprofit Organization located Washington, DC; USA based organization looking for expert vendor for Customer Support Services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide Customer Support Services The services will cover 24-hour time zones across the globe, serving more than 130 countries. This will be a 24x5 operation with language needs.
company must show corporate and key experts multi-language capabilities in English, Spanish, French, Portuguese, German, Chinese, Japanese, Turkish, Italian, and Polish.
Task 1: Contractor will conduct an organizational analysis to identify the Help Desk model most suitable
for with due consideration of the optimal organizational structure, technology systems, and human resources capacity requirements
Task 2: Contractor will design and develop the Help Desk Operational and Business Model/Concept
- implement and install the Help Desk acquired solution
- Contractor will manage the day-to-day business administration and Help Desk operations.
(2) All question must be submitted no later than June 15, 2022.

[C] Eligibility:

- Global (World-wide)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Friday, 15 July, 2022

Question Answer Deadline : Wednesday, 15 June, 2022

Category : Call Center and Answering, Global

Country : USA

State : District of Columbia

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