CC-2359 - USA (Maryland) - Comprehensive Crisis Systems - Deadline July 1,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2359

Government Authority located in Maryland; USA based organization looking for expert vendor for comprehensive crisis systems.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide comprehensive crisis systems
- To developing a framework for an integrated, comprehensive crisis system
- Behavioral Health Crisis System is to develop standardization and best practices that will allow all Maryland residents to have 24/7 access to behavioral health crisis hotlines, urgent care/walk-in, mobile crisis response teams and crisis stabilization center services that provide care in the most effective, least restrictive, and person and family-focused manner.
- to provide stronger links to community-based behavioral health care for individuals who have not yet been engaged by the behavioral health system, diverting people in crisis in a safe and appropriate manner away from emergency departments and criminal justice systems
- The Crisis System will create additional capacity for individuals with behavioral health-related disorders who engage in high-risk behaviors when in crisis and/or at risk of overdose or suicide by providing an alternate destination to accept people who have been emergency petitioned
- Behavioral health crisis response services should interrupt and/or ameliorate a crisis including a preliminary assessment, immediate crisis resolution, de-escalation, and linkage to community resources by making crisis response services available 24/7
- Direct crisis services assist with de-escalating the severity of a person’s level of distress and/or need for urgent care associated with a mental health or substance use disorder and seek to stabilize the individual for referral to continuing care
- Crisis service Providers shall be equipped to handle multiple behavioral health crises at one time, such as co-occurring crises and social determinants of health, and provide a welcoming and respectful environment for both individuals who are transported and those who walk in, without regard to age, insurance status, or ethnic, cultural or linguistic (such as use of language interpreting or certified ASL interpreter) preference
- The planned crisis support services are for 24/7 operations/urgent care crisis services that will accept walk-in visits with no appointment required for immediate mental health and substance use support
- Behavioral Health Crisis System will include the following components:
- Someone to Call - Crisis Call Center
- Someone to Respond - Mobile Crisis and Stabilization Response Teams
- Somewhere to Go - Crisis Hub, Safe Stations/Walk-In/Urgent Care/Stabilizations and Residential Crisis Beds.
(2) Intent to bid must be Submitted no later than June 10, 2022.
(3) All the questions must be submitted no later than June 13, 2022.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Friday, 1 July, 2022

Question Answer Deadline : Monday, 13 June, 2022

Category : Call Center and Answering, Software, System and Application

Country : USA

State : Maryland

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