Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2355

Government Authority located in Texas; USA based organization looking for expert vendor for 24X7 crisis hotline and single point of entry services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24X7 crisis hotline and single point of entry services.
- A crisis hotline is continuously available telephone service staffed by trained and competent crisis staff to provide crisis screening and access to crisis intervention services, mental health and substance use referrals support, and general mental health and substance use information to callers 24 hours per day, seven days per week
- The crisis hotline serves as an immediate point of contact for mental health and substance use crises in the community, providing confidential telephonic triage to determine the immediate level of need and to mobilize emergency services for the caller if necessary
- The crisis hotline facilitates referrals to 911, mobile crisis outreach teams, or other crisis services and conducts follow-up contacts to ensure callers successfully accessed the referred services
- Maintain an ongoing call log on all calls and will send this log via electronic transmission twice a day 8:00 a. m. and 3:00 p.m. for all records after last transmission.
(2) All questions must be submitted no later than June 14, 2022.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 28 June, 2022

Question Answer Deadline : Tuesday, 14 June, 2022

Category : Call Center and Answering

Country : USA

State : Texas

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