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CC-2353 - USA (Oklahoma) - 24 X 7 Domestic Violence, Sexual Assault, Stalking, And Human Trafficking Hotline Services - Deadline June 17,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2353

Government Authority located in Oklahoma; USA based organization looking for expert vendor for 24 X 7 domestic violence, sexual assault, stalking, and human trafficking hotline services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 domestic violence, sexual assault, stalking, and human trafficking hotline services.
- The appropriate and sufficient number of domestic violence advocates needed to answer and respond to a 24-hours per day, seven days per week hotline for victims of domestic violence, sexual assault, stalking, or human trafficking’s
- The contractor shall provide a statewide, dedicated, confidential, toll-free number for both in-state and out-of-state calls for victims of domestic violence, sexual assault, stalking, and human trafficking and other individuals requesting information or resources regarding the same
- The contractor shall provide for needed translation services for calls made to the hotline 24-hours per day, seven days per week
- The advocate shall answer lethality assessment protocol calls from law enforcement and victims of domestic violence; assess risk
- The contractor must provide crisis intervention specialists as the telephone and mobile text and internet-based instant messaging and application-based instant messaging support who have the education and training
- Able to utilize active listening techniques during crisis calls.
(2) All questions must be submitted no later than June 6, 2022.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 17 June, 2022

Question Answer Deadline : Monday, 6 June, 2022

Category : Call Center and Answering

Country : USA

State : Oklahoma

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