Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2347

Government Authority located in New York; USA based organization looking for expert vendor for team run call center for mental health and wellness services for students.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide mental health clinicians for students to call into for assistance with mental health and other related wellness issues.
A. Call Center Services: -
- 24/7 or After-Hours
- 40 calls/month
- Custom Answer Script
- Custom Procedures
- Custom Data Collection
B. Global Referral Platform: -
- Core Features
- Unlimited Staff Accounts
- (3) Staff Admin Accounts
- Community Recruitment (15 hours)
- Student Resource Portal
- Insurance Eligibility Reports
C. Together all: -
- Global Peer-to-Peer Community
- 24/7 Clinical Moderation & Escalation
- Campus Resource Customization
- Partnership Support
- Marketing Materials
- Engagement and Trends Reporting
(2) Contract period will be for three years.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 15 June, 2022

Category : Call Center and Answering

Country : USA

State : New York

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