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CC-2348 - USA (New Jersey) - COVID 19 Vaccine Call Center Services - Deadline July 5,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2348

Government authority located New Jersey; USA based organization looking for expert vendor for COVID 19 Vaccine Call Center Services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide COVID 19 Vaccine Call Center Services to handle inbound and outbound calls.
Inbound Calls
• Register consumers in the State-provided online vaccination registration system
• Schedule vaccination appointments by accessing State-provided online vaccination registration system
• Provide clinic information regarding availability of walk-in appointments
• Provide consumer support for navigating online vaccination registration system
• Provide information and support specifically tailored to senior population
Outbound Calls
• Call back requested by provider
• Call back the provider related to ongoing issues requiring follow-up and resolution
• Calls to users related to training and/or user provisioning
- Text Messaging
1. HIRING for execution of recruiting, interviewing, and hiring of consumer Call Center agents
2. TRAINING AND CONFIDENTIALITY
3. WORKFORCE MANAGEMENT.
(2) All question must be no later than June 1, 2022.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Tuesday, 5 July, 2022

Question Answer Deadline : Wednesday, 1 June, 2022

Category : Call Center and Answering

Country : USA

State : New Jersey

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