CC-2348 - USA (New Jersey) - COVID 19 Vaccine Call Center Services - Deadline July 5,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2348

Government authority located New Jersey; USA based organization looking for expert vendor for COVID 19 Vaccine Call Center Services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide COVID 19 Vaccine Call Center Services to handle inbound and outbound calls.
Inbound Calls
• Register consumers in the State-provided online vaccination registration system
• Schedule vaccination appointments by accessing State-provided online vaccination registration system
• Provide clinic information regarding availability of walk-in appointments
• Provide consumer support for navigating online vaccination registration system
• Provide information and support specifically tailored to senior population
Outbound Calls
• Call back requested by provider
• Call back the provider related to ongoing issues requiring follow-up and resolution
• Calls to users related to training and/or user provisioning
- Text Messaging
1. HIRING for execution of recruiting, interviewing, and hiring of consumer Call Center agents
(2) All question must be no later than June 1, 2022.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Tuesday, 5 July, 2022

Question Answer Deadline : Wednesday, 1 June, 2022

Category : Call Center and Answering

Country : USA

State : New Jersey

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