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CC-2346 - USA (Texas) - RFI for Outsourcing Service Desk After Hours Services - Deadline June 3,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2346

Government authority located Texas; USA based organization looking for expert vendor for Outsourcing Service Desk After Hours Services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide Outsourcing Service Desk After Hours Services f IT Outsourcing
for the (City) in the aspect of customer experience, minimizing negative incident impact, and restoring normal service operations as quickly as possible regarding IT service management during our after-hour business operational times from 5:00 pm to 7:00 am.
1. Evaluate current staffing, processes and to maintain and improve CX
2. Provide departmental partners with a dependable level of support during after-hours
3. Have access to the vender broad range of personnel resources
4. Utilize vendors resources to ensure timely support of hardware and software problems
5. Capitalize on vendor experience in IT services to continually improve the efficiency and
effectiveness of our IT services
6. Integrated Service Desk practices to provide business application support as well as
desktop management support
7. Integrated Service Desk practices to provide User Account support for password resets,
network connection, network printer, and share drive configuration for customers on-site
or when working from home
8. Maintain minimal Staffing requirements per shift on each day to be in line with the
work schedule adherence.
9. Meet Holiday and Weekend support during the 2 requested shifts and schedule adherence
for targeted Shift to Saturday thru Wednesday and Thursday thru Sunday coverage.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Onsite.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Friday, 3 June, 2022

Category : Call Center and Answering, IT Services (Computer Maintenance and Technical Services), Professional, Consulting, Administrative or Management Support Services

Country : USA

State : Texas

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