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CC-2344 - USA (Georgia) - Inbound Emergency After Hours Call Answering Services - Deadline May 31,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2344

Government authority located in Georgia; USA based organization looking for expert vendor for inbound emergency after hours call answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide inbound emergency after hours call answering services.
- Answer telephone calls when office staff is unavailable and contact on-call staff with customer service requests; However, calls may be forwarded for answering during work hours.
- To provide a local or toll-free telephone number for each division.
- Location A, B, and C need the services for the Monday – Friday from 3:30 pm – 9:00 am and all hours on weekends and location D will need services for the Monday – Friday 3:00 pm – 7:00 am.
- Provide a live voice to answer the county’s after-hours and emergency calls and not a recorded message of any kind.
(2) Approximately call volume will be 1200 calls for different divisions.
(3) All questions must be submitted no later than May 24, 2022.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Tuesday, 31 May, 2022

Question Answer Deadline : Tuesday, 24 May, 2022

Category : Call Center and Answering

Country : USA

State : Georgia

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