CC-2342 - USA (Rhode Island) - RFI for Contact Center service - Deadline June 16,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2342

Government Authority located in Rhode Island; USA based organization looking for expert vendor for contact center service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide contact center service to serve the population and allow for health plan shopping and enrollment needs of customers for qualified health plans (QHPs) and medicaid.
- Callers are assisted with eligibility determination, application assistance, plan selection, premium payment and account maintenance.
- Operates a separate and distinct full-service call center for all department of human service services, including such programs, child-care, long-term services and supports, general public assistance, energy assistance program, as well as medicaid
- Received almost 3.5 million phone calls.
(2) Approximate Historical Contact Volume was 2,23,228 calls and Contact volume of January 2022 is 19, 845 calls, February 2022 is 14, 841 calls and March 2022 is 16, 922.
(3) All question must be submitted no later than June 1, 2022.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 16 June, 2022

Category : Call Center and Answering

Country : USA

State : Rhode Island

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