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CC-2334 - Canada (Alberta) - Public Safety Answer Point, Fire Dispatching, and Municipal Enforcement Dispatching and Admin Services - Deadline June 16,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2334

Government Authority located in Alberta; Canada based organization looking for expert vendor for public safety answer point, fire dispatching, and municipal enforcement dispatching and admin services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide public safety answer point, fire dispatching, and municipal enforcement dispatching and admin services
- PSAP Services:
- Answering and processing the general emergency number (911) calls for service from landlines, mobile devices and other technologies (Next Generation 911)
- Answering and processing and dispatching requests for fire response from landlines, mobile devices and other technologies (Next Generation 911)
- The expected delivery model is that, the proponent provides a Primary PSAP where 9-1-1 calls are received and transferred to a secondary communications agency. The appropriate secondary communications agencies are dependent on the emergency service requested (Police, Fire, EMS) and the geographical location of the emergency including the data collected by the Primary PSAP
- A communications center that contains equipment to function as a Primary PSAP for 24 hours a day, every day of the year,
- Meet the North American 911 standard of calls being answered in 2 rings (6-8 seconds) at all times,
- Operate from one Primary 911 call reception communication centre,
- Ensure its services are NG 911 compliant with the latest industry standards,
- Provide a copy of their Disaster Recovery Plan / Contingency Plan that is in place in place including a fully redundant service model,
- Maintain control of each 911 call until such call can be transferred to the appropriate Emergency Response Organisation (ERO) and is within the control of the appropriate ERO
- Recorded data is retained at a minimum of 180 days. Individual 911 calls may be requested to be retained longer by the City
- Communicator consoles that are equipped to connect to external services for the provision of multi-language 911 caller interpretation
- MANAGEMENT:
- The Primary PSAP is staffed with trained personnel 24 hours a day, 7 days a week,
- Supervisory staff is managing the Primary PSAP 24 hours a day, 7 days a week
- Communication/operational calls received from other jurisdictions will not interfere with the performance of receiving E 911/ NG 911 calls
- FIRE DISPATCHING SERVICES:
- Dispatching pre-assigned resources (EMS, Police, power utility, gas utility, etc.),
- Recording and monitoring each incident for benchmarks and additional resource requirements,
- Logging of all key times and communications with Dispatch,
- Use local protocols established with the individual fire services for determining things such as mutual aid responses, automatic notifications, etc
- MUNICIPAL ENFORCEMENT DISPATCHING AND ADMIN SERVICES:
- Creating logs, creating files, and assigning files to Officers,
- Generated files can be placed into the responding officer’s task queue on the Record Management System (RMS). Currently the COCL uses Report Exec,
- Tombstoning data for traffic stops,
- Officer safety checks and work alone protocols,
- Identify cautioned persons and addresses, and
- 911 System Specialists and IT support is available 24 hours a day, 7 days a week,
- Ongoing technical communications regarding technical changes, upgrades and updates, and
- Administer public general inquiries line,
- Incident tracking, reporting and analysis,
- Providing incident reports, timings, and statistics, and
- Able and willing to participate in training exercises for emergency and officer safety response.

[C] Eligibility:

Onshore (Canada organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Thursday, 16 June, 2022

Category : Call Center and Answering

Country : Canada

State : Alberta

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