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CC-2333 - USA (Maryland) - RFI for Tobacco Treatment Telephone Counseling and Text Message Services - Deadline May 18,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2333

Government Authority located in Maryland; USA based organization looking for expert vendor for tobacco treatment telephone counseling and text message services.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to tobacco treatment telephone counseling and text message services.
- Provide a tobacco telephone quitline for Veterans (e.g., provide access to a dedicated toll-free number; provide quitline services Monday through Friday, 9 a.m. to 9 p.m., except federal holidays;
- Provide quitline services in English and Spanish, provide a voicemail box for messages left outside of regular quitline hours; provide staffing levels required to respond to on average 400 incoming calls each month and to make 1000 outgoing call attempts);
- Provide telephone tobacco cessation counseling (e.g., provide evidence-based tobacco cessation behavioral counseling; provide training to counsellors on evidence-based tobacco cessation treatment, Veteran-specific issues, military culture, health care, and suicide prevention
- Quitline services will include a proactive call back service with up to four quitline-initiated calls for Veterans that make a quit attempt, with an option for extended call-backs for interested Veterans; proactive initial calls to Veterans referred by their health care provider
- Maintain a Smokefree VET text program and message libraries in English and Spanish with SMS and web-based subscription options for Veterans, deliver test message in compliance with all rules and regulations.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be offsite.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Wednesday, 18 May, 2022

Category : Call Center and Answering

Country : USA

State : Maryland

RFP Expired

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