CC-2332 - USA (Ohio) - Fraud Hotline Intake and Related Case Management Services - Deadline May 17,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2332

Government authority located in Ohio, USA; based organization looking for expert vendor for fraud hotline intake and related case management services.

[A] Budget: looking For Proposal

[B] Scope of Service:

(1) Vendor needs to provide fraud hotline intake and related case management services that will receive alleged fraud, waste, and abuse complaints.
- operates a hotline through a third party vendor over a two and a half year period and received less than twenty-five (25) calls/on-line reports.
- that enables for a system to establish, manage, and track the status of all active fraud, waste and abuse cases, reported anonymously or otherwise
- to independently establish, manage and track the status of all active financial fraud, waste and abuse cases
- hotline will have a pre-recorded message to assure all callers receive a common message regarding the use of the service prior to speaking with an operator
- answer calls promptly, and courteously, following the pre-recorded message, and callers will be debriefed fully
- provide a dedicated website with a link to the District’s website that will receive and categorize submissions, and include all the same capabilities as those of the telephone hotline at a minimum.
- Hotline operators will not interpret District policies for callers, and will not provide advice, aside from the proper internal or external referral designated
- Utilize email notification and generate follow-up reminders.
(2) All questions must be submitted no later than May 6, 2022.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Onsite and Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 17 May, 2022

Question Answer Deadline : Friday, 6 May, 2022

Category : Call Center and Answering, Software, System and Application

Country : USA

State : Ohio

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