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CC-2331 - USA (Ohio) - Fraud Hotline Intake and Related Case Management Services - Deadline May 17,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2331

Government authority located in Ohio; USA based organization looking for expert vendor for Fraud Hotline Intake and Related Case Management Services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide Fraud Hotline Intake and Related Case Management Services to administer an independent telephone and internet hotline that will receive alleged fraud, waste, and abuse complaints, in addition to providing related case management services.
- The hotline will have a pre-recorded message to assure all callers receive a common message regarding the use of the service prior to speaking with an operator. The Vendor will answer calls promptly, and courteously, following the pre-recorded message, and callers will be debriefed fully. A control number will be assigned to each call in order to assure anonymity and for tracking purposes. All persons contacting the hotline will have the capability to either remain anonymous or to disclose their identity if they desire. -to  requires the case management system support real-time dynamic management of open cases, including, but not limited to:
o The ability to create notes to the file;
o Attach documents;
o Provide a history of case activity and individual access;
o Utilize email notification and generate follow-up reminders; and
o Provide statistical reporting based on any number of potential reporting elements to include:
a. incident type
b. agency/location
c. assigned investigator
d. referral/collaborating agency.
(2) All question must be submitted no later than May 6, 2022.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 17 May, 2022

Question Answer Deadline : Friday, 6 May, 2022

Category : Call Center and Answering, Case Management Services, Software, System and Application

Country : USA

State : Ohio

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