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CC-2329 - USA (New Mexico) - Unit Call in Nurse Advice Services - Deadline May 19,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2329

Government authority located in New Mexico; USA based organization looking for expert vendor for unit call in nurse advice services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide unit call in nurse advice services.
- Provide the unit with access to a toll-free phone number to obtain professional nursing triage and advice when the clinic is not open.
- Provide a call-in nurse advice services agreement for eligible american Indians and Alaskan natives who are a member of a federally recognized tribe that will automatically be routed to the nurse call service.
- Average waiting time to communicate with a nurse will meet or exceed national or state standards and 85% of calls are connected to a nurse within 2 minutes of the call or has the ability to leave a message for a call back when wait time exceeds established national or state standards.
- Contractor shall gather information from the nurse triage service calls.
- The Contractor shall provide fax report on all calls within 24 hours to include the patient name, time of the call, assessments, advice given and referral to emergency or emergency services information.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Thursday, 19 May, 2022

Category : Call Center and Answering

Country : USA

State : New Mexico

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