Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2325

Government authority located in Missouri; USA based organization looking for expert vendor for 24 X 7 farmers stress hotline support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 farmers stress hotline support services.
- Shall operate support services for the farmers stress hotline 24 hours per day, seven days a week, including holidays and weekends, via telephone and text messaging.
- Shall maintain a toll-free telephone number and other toll-free voice and telecommunications devices for deaf participants.
- The toll-free telephone number shall be operational at least five calendar days prior to full operation and full implementation.
- The toll-free telephone number must be transferable to the state agency, or other entity designated by the state agency, upon the final expiration, termination, or cancellation of the contract.
- Shall make interpreter services available as necessary to ensure callers are able to communicate with the contractor.
- All calls shall be answered by an individual in an average of 60 seconds or less based on a quarterly average.
- Voice mail messages - Voice mail messages shall be returned by the contractor within 30 minutes.
- Must have a referral system for follow up behavioral health services and must utilize a care navigation process that triages for safety with crisis intervention and response; directs callers to the appropriate resources for their particular situation; and links callers to direct mental health care before call is completed.
(2) Approximate call volumes will be 12,000 hotline calls per year.

[C] Eligibility:

- Onshore (Canada Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Wednesday, 25 May, 2022

Category : Call Center and Answering, Translation and Interpretation

Country : USA

State : Missouri

RFP Expired

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