CC-2325 - USA (Missouri) - 24 X 7 Farmers Stress Hotline Support Services - Deadline May 25,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2325

Government authority located in Missouri; USA based organization looking for expert vendor for 24 X 7 farmers stress hotline support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 farmers stress hotline support services.
- Shall operate support services for the farmers stress hotline 24 hours per day, seven days a week, including holidays and weekends, via telephone and text messaging.
- Shall maintain a toll-free telephone number and other toll-free voice and telecommunications devices for deaf participants.
- The toll-free telephone number shall be operational at least five calendar days prior to full operation and full implementation.
- The toll-free telephone number must be transferable to the state agency, or other entity designated by the state agency, upon the final expiration, termination, or cancellation of the contract.
- Shall make interpreter services available as necessary to ensure callers are able to communicate with the contractor.
- All calls shall be answered by an individual in an average of 60 seconds or less based on a quarterly average.
- Voice mail messages - Voice mail messages shall be returned by the contractor within 30 minutes.
- Must have a referral system for follow up behavioral health services and must utilize a care navigation process that triages for safety with crisis intervention and response; directs callers to the appropriate resources for their particular situation; and links callers to direct mental health care before call is completed.
(2) Approximate call volumes will be 12,000 hotline calls per year.

[C] Eligibility:

- Onshore (Canada Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Wednesday, 25 May, 2022

Category : Call Center and Answering, Translation and Interpretation

Country : USA

State : Missouri

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering, Translation and Interpretation Category/Categories.

If you will obtain monthly subscription for Call Center and Answering, Translation and Interpretationcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs