CC-2322 - USA (Texas) - 24 X 7 After-Hours Call Services - Deadline May 17,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2322

Government authority located in Texas; USA based organization looking for expert vendor for 24 X 7 after-hours call services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 on-call crisis assessment and intervention services that can serve as an extension counseling and psychological services (CAPS) when it is closed (holidays, evenings, nights, weekends, other agency closures).
- Handling of after-hours calls from students, faculty, and staff.
- Provision of risk assessment and crisis intervention services according to established standards for the mental health profession.
- Documentation of risk, interventions, outcome, and follow-up expectations in a secure, electronic format that can be shared with counseling and psychological services administrators.
- Communication with counseling and psychological services in situations that require decision-making beyond standard routine handling of calls.
(2) All questions must be submitted no later than May 2, 2022.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Tuesday, 17 May, 2022

Question Answer Deadline : Monday, 2 May, 2022

Category : Call Center and Answering

Country : USA

State : Texas

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