X
X

CC-2321 - USA (Pennsylvania) - Contact Center as a Service and Solution - Deadline June 13,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2321

Government Authority located in Pennsylvania; USA based organization looking for expert vendor for contact center as a service and solution.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide contact center as a service and solution
1. An omnichannel, multi-tenant, interactive CCaaS Platform that aligns with the Customer Service Transformation initiative, enables digital accessibility, accommodates multiple languages, and supports Services that manage platform stand up, integrations, and business area migrations.
2. Hosting and Connectivity that adheres to the Commonwealth’s Information Technology Policies (ITPs).
3. Backend Integration that includes protocols for data sharing with other systems.
4. Security and Compliance that protects information.
5. Next Generation technologies, trends, and roadmaps that improve citizen experience and reduce their customer effort score.
6. Monitoring, Support and Managed Services to ensure stability of the environment and integrations, resolve incidents and problems, fulfil service requests, and provide custom development for tools and applications.
7. Project Management and IT Service Management that aligns with the processes.
(2) All question must be submitted no later than May 6, 2022.
(3) Contract period will be for one year.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 13 June, 2022

Question Answer Deadline : Friday, 6 May, 2022

Category : Call Center and Answering

Country : USA

State : Pennsylvania

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs