CC-2319 - USA (New York) - Behavioral Health Community Resource Directory and Reentry Toll-Free Hotline Services - Deadline June 29,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2319

Government authority located in New York, USA; based organization looking for expert vendor for behavioral health community resource directory and reentry toll-free hotline services.

[A] Budget: looking For Proposal

[B] Scope of Service:

(1) Vendor needs to provide behavioral health community resource directory and reentry toll-free hotline services for individuals with mental health disorders returning to the community from State prisons and seeking assistance with behavioral health services, social services, housing, benefits, employment and crisis services.
- to quickly address inquiries and provide needed direction for services and/or information that can facilitate reintegration within the community to promote service engagement and recovery.
- provide technical assistance to any caller utilizing the Reentry Hotline who provide support to those reentering the community from prison, including family members, service providers, community corrections, peers and faith-based community members.
- Design a staffing plan to receive calls via the hotline during business hours (the exact volume of calls into the hotline is unknown), with ability for caller to leave a voicemail message in order to receive a return call.
- Respond to any recorded voicemail messages left within 1 business day of the posting of the message.
- Provide employees who are professional, knowledgeable and courteous in the receipt of all calls. Staff receiving calls should be trained in working with individuals with mental health disorders who are justice-involved and who may be in crisis.
- to develop a “script” to be used when answering calls made to the hotline.
- Accurately capture information, in writing, pertaining to the caller, the date and time of the call, the subject, nature and substance of the call.
- Create a secure, confidential database into which information detailing the substance of the call is recorded.
- provide reports pertaining to the calls that are received on the hotline, such as statistical reports and summary reports.
(2) All questions must be submitted no later than May 18, 2022.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Onsite and Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 29 June, 2022

Question Answer Deadline : Wednesday, 18 May, 2022

Category : Call Center and Answering

Country : USA

State : New York

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