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CC-2316 - USA (Washington, DC) - Building Capacity of National Crisis Hotlines - Deadline June 8,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2316

Government authority located in Washington, DC; USA based organization looking for expert vendor for Building Capacity of National Crisis Hotlines.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide Building Capacity of National Crisis Hotlines to enhance or expand the capacity of national hotlines that are essential for providing crisis intervention services, safety planning, information, referrals, and resources for victims of crime in all 50 states, Puerto Rico, Guam and the U.S. Virgin Islands.
- to support the enhancement or expansion of national hotlines that serve all crime victims and survivors with strengths-based and trauma-informed services such as an overall increase in intensity and length of time of crisis connections, and an increase in suicide and other mental health-related contacts. Funding hotlines will build the capacity and infrastructure of call centers to offer more continuous and stable hotline support without interruption, sustain uninterrupted access to services and resources, and allow service providers to transition to tele-services when possible.
1. Provide high-quality service to crime victims and survivors by expanding hotline staffing to improve
capacity to reduce wait times and enhance access to services and resources.
2. Enhance training for hotline personnel on how to respond to complex crisis situations (e.g., suicide
prevention, human trafficking, child abuse, online abuse and harassment) and provide support to
minimize their risk and the effects of vicarious trauma and burnout.
3. Engage in public awareness campaigns and outreach efforts to increase accessibility, visibility, and
awareness of national hotline services.
4. Develop culturally and linguistically appropriate materials and resources for service providers and
criminal justice stakeholders that increase awareness of hotline services.
5. Provide trainings or webinars targeted at service providers and criminal justice stakeholders that
increase awareness of hotline services.
6. Maintain the National Hotline Consortium to share technology service delivery and promising
practices, improve operations, and support accessible, quality victim services and crisis response.
7. Increase focus on quality assurance and quality improvement by implementing a data-driven
improvement process that enhances service provision, technology processes, reporting, and data
analysis capacity.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 8 June, 2022

Category : Call Center and Answering

Country : USA

State : District of Columbia

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