Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2314

Government authority located in Colorado, USA; based organization looking for expert vendor for contact center consulting and accreditation services.

[A] Budget: looking For Proposal

[B] Scope of Service:

Vendor needs to provide contact center consulting and accreditation services.
- Help Desk Contact Center (HD) provides phone, email and web chat support for Veterans, family members, and care givers accessing the eBenefits, MyHealtheVet (MHV) web-based portals and Mobile applications
- Credit Card Payment (CCP) provides Veterans and their representatives an opportunity to pay VA copayments by completing “on behalf of” transactions using the Pay.gov website; research and requests proper credit for missing or misapplied payments made through Pay.gov
- Pharmacy Services (PS) includes the business lines of Clinical Pharmacy Resource, Clinical Quality Management, and Pharmacy Customer Care
- PS team responds to calls from Veterans concerning administrative medication issues such as prescription status, refills, change of address, prescription tracking, drug identification, and appointment information
- develop and enforce clinical quality monitors to ensure appropriate handling of calls and appropriate escalation of interventions
- responds to calls from Veterans concerning administrative medication issues such as prescription status, refills, renewals, change of address, prescription tracking, drug identification, and appointment information.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Onsite and Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 22 April, 2022

Category : Call Center and Answering

Country : USA

State : Colorado

RFP Expired

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