X
X

CC-2313 - USA (New York) - Statewide Behavioral Health Community Resource Directory and Re-entry Toll-Free Hotline Services - Deadline June 29,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2313

Government Authority located in New York; USA based organization looking for expert vendor for statewide behavioral health community resource directory and re-entry toll-free hotline services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide statewide behavioral health community resource directory and re-entry toll-free hotline services
- Online statewide behavioral health community resource directory (Resource Directory) and toll-free telephone re-entry hotline (Re-entry Hotline) for individuals with mental health disorders returning to the community from prisons and seeking assistance with behavioral health services, social services, housing, benefits, employment and crisis services.
- to provide accurate community-based service resources for each of 62 counties and the Re-entry Hotline is intended to quickly address inquiries and provide needed direction for services and/or information that can facilitate reintegration within the community to promote service engagement and recovery,
- Resource Directory:
- Establish a dedicated webpage for the statewide Resource Directory and to highlight the Reentry Hotline that is user-friendly and can be easily accessed.
- Identify staff responsible for contacting the Director of Community Services in each county to obtain community resource data and ensure that this data is routinely updated, comprehensive, and reflects accurate information
- Provide both electronic and hard copies of the resource information for each county upon request for distribution to individuals releasing from prison to the community
- Re-entry Hotline:
- Work with a telephone service provider to establish a Re-entry Hotline number. The telephone number should be a toll-free number
- Design a staffing plan to receive calls via the hotline during business hours (the exact volume of calls into the hotline is unknown), with ability for caller to leave a voicemail message in order to receive a return call
- Respond to any recorded voicemail messages left within 1 business day of the posting of the message
- Provide employees who are professional, knowledgeable and courteous in the receipt of all calls. Staff receiving calls should be trained in working with individuals with mental health disorders who
are justice-involved and who may be in crisis
- Work with staff to develop a “script” to be used when answering calls made to the hotline.
- Accurately capture information, in writing, pertaining to the caller, the date and time of the call, the subject, nature and substance of the call.
- Create a secure, confidential database into which information detailing the substance of the call is recorded.
- At request, provide reports pertaining to the calls that are received on the hotline, such as statistical reports and summary reports,
- to accurately capture information, in writing, pertaining to the caller, and create a secure, confidential database into which information detailing the substance of the call is recorded.
(2) Letter of intent to bid must be submitted no later than June 16, 2022.
(3) All the questions must be submitted no later than May 18, 2022
(4) A contract term will be for five years.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Wednesday, 29 June, 2022

Question Answer Deadline : Wednesday, 18 May, 2022

Category : Call Center and Answering, Health and Related Services

Country : USA

State : New York

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering, Health and Related Services Category/Categories.

If you will obtain monthly subscription for Call Center and Answering, Health and Related Servicescategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs